Please allow 7 - 10 business days for your return to be processed by our warehouse. Customer service will respond via email within 2 – 3 business days with instructions. Please contact customer service at returns/exchanges of gifts. What if I’ve received the item as a gift and I want to return or exchange? We will review the photo and respond with further instructions. If you receive an item which is damaged or defective, please send a photo of the item and the defect or damaged area to Please include your name, email and order # in your correspondence.
We will send the new item out to you at no extra cost. You will be responsible for paying the shipping costs for returning your item. Who pays for shipping on items for exchange? Original shipping costs are non-refundable. Who pays for shipping on items for return?
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Please contact customer service at your name, order number and reason for returning the item(s).Ĭustomer service will respond via email within 2 – 3 business days with instructions on how to return or exchange. We accept returns or exchanges within 30 days from the date you received your order. Once the reservation has been made, it cannot be cancelled by us. Unfortunately, it is very difficult to cancel preorders This is because upon pre-ordering, we create a special reservation for you with one of our suppliers or manufacturing partners. Note that items must be returned unused, in the original condition and packaging. If you’re not 100% satisfied, we accept returns or exchanges within 30 days from the date you received your order, and you will be charged a 15% re-stocking fee. Shipping fees are not refundable. We currently only ship to the United States and Canada. Once your order has shipped, you will receive a confirmation email with your tracking information. If so, make sure you mark the confirmation as Not Spam, which should allow future messages to get through to you. If you do not receive the confirmation message within a short time of placing your order, please check your Spam or Junk folder just in case the confirmation email got delivered there instead of your inbox. You will receive a confirmation email when we receive your order. Delivery time varies based on your location and size of your order. Many Yu-Gi-Oh orders are custom made and printed on-demand. Orders typically take 7 – 10 business days to ship, depending on the order. How long will it take to receive my order? We typically respond to emails within 1 business day of receipt. Curved hem.Įmail: Monday through Friday, 9 am to 5 pm EST
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